Privacy Policy

Effective Date: 5/03/2025

This Privacy Policy (“Policy”) describes how Power HQ Limited (“Power HQ,” “we,” “our,” or “us”) collects, uses, discloses, and protects information that you (“User,” “you,” or “your”) provide when you access and use our website, applications, products, or services (collectively, the “Services”). We are committed to safeguarding your privacy and ensuring that your personal data is protected. By using our Services, you consent to the collection and use of your information as described in this Policy.

1. Introduction

1.1 Purpose and Scope
This Policy explains our practices regarding the collection, use, disclosure, storage, and retention of your personal and non-personal information. It applies to all users of our Services, whether or not you are a registered user, and covers all data that we collect on or through our website (located at powerhq.com.ng), mobile applications, and any other channels provided by Power HQ.

1.2 Commitment to Privacy
At Power HQ, we respect your privacy and are dedicated to protecting your personal information. We strive to be transparent about our data practices and have implemented a variety of security measures to ensure the integrity and confidentiality of your data.

1.3 Changes to this Policy
We may update or modify this Policy periodically to reflect changes in our practices or legal requirements. We will post any updates on our website and update the “Effective Date” at the top of this document. Your continued use of our Services after any changes constitutes your acceptance of the revised Policy.

2. Information We Collect

2.1 Personal Information
When you interact with our Services, we may collect certain information that can be used to identify you (“Personal Information”). This includes, but is not limited to:

Contact Details: Name, email address, mailing address, telephone number, and other contact information.
Account Information: Username, password, and other credentials provided when you register for an account.
Payment Information: Credit/debit card details, billing address, and other payment-related information when you purchase our services.
Demographic Information: Age, gender, occupation, and location.
Communication Data: Any data or communications you provide when contacting us (e.g., via email or customer support).

2.2 Non-Personal Information
We also collect information that does not directly identify you (“Non-Personal Information”), which may include:

Technical Data: IP addresses, browser type, device type, operating system, and other technical information.
Usage Data: Pages visited, time spent on pages, click-through data, and other usage patterns.
Analytical Data: Data collected through analytics tools that help us understand how our Services are used and how we can improve them.

2.3 Cookies and Tracking Technologies
Our website uses cookies, web beacons, and other tracking technologies to enhance your browsing experience and collect Non-Personal Information. Cookies are small data files stored on your device that help us remember your preferences and track usage statistics. You may manage cookie settings through your browser; however, disabling cookies may limit your ability to use certain features of our Services.

2.4 Third-Party Sources
We may receive information about you from third-party sources such as business partners, social media platforms, or other affiliated services. This data is combined with information we collect directly from you to improve our services and personalize your experience.

3. How We Use Your Information

3.1 Service Provision and Improvement

To operate, maintain, and improve our Services.
To personalize and enhance your experience by tailoring content and advertising.
To facilitate transactions, process payments, and manage your account.
To analyze usage patterns and trends to optimize our Services.

3.2 Communication and Customer Support

To respond to your inquiries, comments, or complaints.
To send you updates, newsletters, promotional materials, and other communications regarding our Services.
To notify you about changes, updates, or issues related to your account or our Services.

3.3 Marketing and Promotional Purposes

To provide you with information about our products, services, events, and special offers.
To conduct market research and gather feedback that helps us improve our offerings.
To target and personalize marketing communications based on your preferences and behavior.

3.4 Legal and Regulatory Compliance

To comply with applicable laws, regulations, and legal processes.
To enforce our Terms and Conditions and protect our rights, property, and users.
To investigate and respond to potential violations or fraud.

3.5 Third-Party Service Providers
We may share your information with trusted third-party service providers that perform services on our behalf, including payment processing, data analysis, hosting services, marketing, and customer support. These providers are obligated to protect your information and use it only as necessary to perform the services.

4. Disclosure of Your Information

4.1 Internal Disclosures
Your information may be shared internally within Power HQ for operational purposes, such as administration, analytics, and customer support.

4.2 Third-Party Disclosures

Service Providers: As noted above, we share information with third-party providers under strict confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the new entity, subject to this Policy.
Legal Requirements: We may disclose your information if required by law, in response to legal process, to protect the rights, property, or safety of Power HQ, our users, or others.
With Your Consent: We will obtain your consent before sharing information for any purposes not described in this Policy.

4.3 Public Disclosures
Aggregate or anonymized data that does not identify you individually may be shared publicly or with third parties for research, analysis, or other purposes.

5. Data Retention and Storage

5.1 Retention Periods
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the legal or operational requirements applicable to it.

5.2 Data Storage and Security

We store your information on secure servers and employ a range of security measures, including encryption, access controls, and regular security assessments, to protect against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. You acknowledge that we cannot guarantee absolute security.

5.3 Backup and Disaster Recovery
We perform regular data backups and maintain disaster recovery protocols to ensure the continuity of our Services and the protection of your data in the event of system failures or other incidents.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to request access to your Personal Information and to obtain a copy of the data we hold about you.
If you believe that any information we have is inaccurate or incomplete, you have the right to request corrections.

6.2 Data Deletion and Retention

You may request that we delete your Personal Information, subject to any legal obligations that require us to retain certain data.
Please note that deleting your information may affect your ability to use our Services.

6.3 Opt-Out of Marketing Communications

You may opt out of receiving marketing emails or other promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
Even if you opt out of marketing communications, we may still send you transactional or service-related messages.

6.4 Cookies and Tracking Preferences

Most web browsers are set to accept cookies by default. You can change your browser settings to remove or reject cookies; however, this may impact your user experience on our website.
You can also manage your preferences for certain tracking technologies through tools provided by third-party services.

6.5 Data Portability
Where applicable, you may have the right to receive your Personal Information in a structured, commonly used, and machine-readable format, and to transmit those data to another data controller.

7. International Data Transfers

7.1 Global Operations
Power HQ may operate and store data on servers located outside your country of residence. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

7.2 Safeguards for International Transfers
When transferring data internationally, we take appropriate measures to ensure that your information is protected in accordance with this Policy, including using contractual safeguards and compliance with applicable legal standards.

8. Data Security

8.1 Security Measures

We implement technical, administrative, and physical safeguards to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction.
Our security practices are regularly reviewed and updated to address new threats and vulnerabilities.

8.2 Breach Notification
In the unlikely event of a data breach affecting your Personal Information, we will promptly notify you and take appropriate remedial actions in accordance with applicable laws and regulations.

8.3 User Responsibilities

You are responsible for safeguarding your account credentials and ensuring that any devices you use to access our Services are secure.
Please notify us immediately if you suspect that your account has been compromised or if you notice any suspicious activity.

9. Children’s Privacy

9.1 Age Restrictions
Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe that we have inadvertently collected data from a child under 18, please contact us immediately, and we will take steps to delete the information.

10. Third-Party Links and Services

10.1 Links to Other Websites
Our Services may contain links to third-party websites, plug-ins, or applications. This Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

10.2 Embedded Content and Social Media
Content embedded from third-party sites may collect data about your interactions with that content. Such data collection is subject to the privacy policies of the respective third parties.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:

Power HQ Limited
3 Joseph Odunlami St, Off Ogba,
Thomas Salako St, Lagos
Tel: +2348130268295
Email: info@powerhq.com.ng
Web: powerhq.com.ng

We will make every effort to respond to your inquiries in a timely and effective manner.

12. Consent and Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Your continued use of our Services constitutes your consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Policy, please do not use our Services.

13. Additional Information

13.1 Legal Basis for Processing (for Users in Applicable Jurisdictions)
Where required by law, we process your Personal Information based on one or more of the following legal grounds:

Your consent.
The necessity to perform a contract to which you are a party.
Compliance with a legal obligation.
The protection of vital interests of you or another person.
Our legitimate interests, provided that such interests are not overridden by your rights and freedoms.

13.2 Data Protection Officer (DPO)
For users located in jurisdictions where we are required to appoint a Data Protection Officer, we have designated the following contact for privacy-related inquiries:

[Insert DPO Name/Contact Details if applicable]

13.3 Feedback and Complaints
We value your feedback regarding our privacy practices. If you have any concerns or complaints about how we handle your information, please contact us using the details provided above. We will work with you to address your concerns and resolve any issues.